Microsoft couldnt download the missing files






















The following is an example of the output that is generated when you are missing an. The Action needed line shows you the full path that must exist in order to update missing files for the original installation media:. The following section of the output advises you of actions that are required to resolve the missing files:.

Missing patches may result in entries that resemble those in Example 1. This command forces the executable to extract the files to the previous missing location, and this re-creates the structure that is required to update the Windows installer cache with any missing files.

The actual location will vary, and a single patch such as a service pack may have to be extracted to multiple locations. Each installed product includes a section that contains the following information for Patches Installed:. To manually restore the files that are missing from the Windows Installer cache, follow these steps:.

Collect the complete details about the missing file from the error message, from the setup log file, or from the registry entries that are maintained by the Windows Installer. For example, in Error Message 1 in the Symptoms section, all the information that is required to resolve the issue is present in the error message:. If you do not have all the details, see the Procedure 2: Manually restore the files section for the steps to collect these details.

Visit Queries , and search for the KB article that is associated with this patch. In this example, you must search for KB Download this patch package to your computer. Make sure that you download the patch package that corresponds to the required platform. You can start the Setup program for the update that resulted in the error and resume the update process.

You may encounter this message for a missing Windows Installer cache file for another component or for another update of the same product. If the error message references a missing Windows Installer database file. Instead, you can go directly to step 5. You have to locate the. The other steps are the same. Different versions of the product generate different error messages for this problem. For other updates, you receive error messages that may not clearly specify which patch file is missing from the Windows Installer cache and the specific update details.

For these error messages, the setup log files will contain information about the missing Windows Installer cache file. A sample setup log resembles the following:. To find more details about the missing. Search for the missing. For the sample setup log, the information about the missing. Cancel Submit. Previous Next. Jessen P. Hi Steve, Thank you for being part of Windows Does the issue persist with Internet Explorer? If the issue persist with Internet Explorer too, then perform the steps mentioned below.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Jessen P's post on September 1, Thank you for your help with this! Rat Wrangler. I have a similar issue with Edge, but mine does not give an error, just does not download.

IE 11 on the same PC has no issues with the downloads. I have a couple of friends with the same issue, and a couple of others with Windows 10 that can download from Edge with no problem.

Regards Mike. In reply to MikeVolsing's post on September 19, I have the same problem. If I need to download something I use IE. In reply to Mark's post on October 7, Hi, Thank you for the response and keeping the status updated. I appreciate the troubleshooting you tried on the computer. Do you have the same issue with all the browsers? What is the exact error message you get? In reply to A. User's post on October 22, I did a complete os reinstallation and it cured the edge download problem in addition to fixing some other problems.

This is unacceptable. Users should not have to go through the hassle of reinstalling the os. To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:. For more information about security update , click the following article number to view the article in the Microsoft Knowledge Base:. Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. See the terminology that Microsoft uses to describe software updates. Internet Explorer 11 More Need more help?

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